TeamworkIQ Messages is a powerful real-time chat, messaging and file sharing feature that's available in your free trial and some of our paid subscription plans.
What are Actionable Messages?
Use actionable messages to get people's attention and let them know the message is important to read, a question needs an answer or an issue needs to be resolved. Messages can also be used to add notes or comments on a task. However when you want to make it actionable, @mention people in the message or flag the message. When you do the message becomes "actionable" and shows up as a prioritized action item similar to an actionable task for the @mentioned people or the task assignee.
In the image above, the first process in the list has 2 actionable messages and 1 actionable task. The "My assignments" count in the main menu is the sum of actionable messages and actionable tasks.
How To @Mention People and Flag Messages
@Mention People in a Message
When typing or editing a message press the @ key, then select the Process Participant you want to @mention.
You may mention more than one person, but you must @mention and select them one at a time.
Flag a Message
You may flag any message that you posted. Other people may not flag your messages. But they may post another flagged message referencing yours.
To flag a message either,
- Click the yellow warning flag icon before sending your message
- or -
- Client the ... menu for the message and select Flag
When you flag a message the Message Stream for the task shows a yellow warning triangle flag.
Clear a Flag from a Message
Anyone can clear a flag from a message.
To clear a flag from a message
- Click Clear Flag